BizProspex Terms of Service & Privacy Policy

Our Services

BizProspex provides business intelligence, specialised datasets and related data services for organisations across different industries and markets.

Depending on the service purchased, our offerings may include business, professional, employment, events, technology, funding, healthcare, procurement, compliance-related and other business intelligence.

The specific scope, fields, volume, delivery method, pricing and other characteristics of a service are determined by the applicable product description, quotation, order, proposal, agreement or other written arrangement between BizProspex and the customer.

Not every service contains the same information, fields or sources.

Eligibility and Authorised Use

You may use our website and services only for lawful business or professional purposes and in accordance with these Terms and applicable laws.

If you purchase or access a service on behalf of an organisation, you confirm that you have authority to do so.

You are responsible for ensuring that your use of BizProspex services complies with applicable privacy, data protection, marketing, communications, employment, consumer protection and other laws and regulations.

Data Licence and Permitted Use

Unless otherwise agreed in writing, information and datasets provided by BizProspex are licensed to the purchasing customer for its permitted internal business purposes.

Depending on the service and applicable agreement, permitted use may include:

• Business research and analysis
• Market and account research
• Sales and business development activities
• Marketing activities where legally permitted
• Recruitment and workforce research where legally permitted
• Business planning and intelligence
• Internal reporting and analysis
• Other legitimate business purposes consistent with the purchased service

A purchase or delivery of data does not transfer ownership of the underlying database, compilation, methodology, intellectual property or other proprietary rights belonging to BizProspex or its licensors.

Where a separate written agreement provides different licence rights, that agreement will control to the extent of any conflict.

Restrictions on Use and Redistribution

Unless BizProspex expressly authorises it in writing, you may not:

• Resell or commercially redistribute a BizProspex dataset as a standalone data product
• Publish, reproduce or make the dataset publicly available
• Sublicense or transfer the dataset to unrelated third parties
• Use the dataset to create or supply a competing data product
• Copy or reproduce substantial portions of a dataset beyond permitted internal use
• Remove proprietary notices or information identifying BizProspex as the source
• Use the information for unlawful, fraudulent, deceptive or abusive purposes
• Use the information in a manner that violates applicable privacy or data protection laws

Where a service is specifically purchased for multiple users, teams, affiliates or other authorised parties, the applicable order or agreement determines the permitted access and use.

Data Accuracy and Appropriate Use

BizProspex takes reasonable measures appropriate to the relevant service to support data quality, verification and accuracy.

However, business information can change over time. Information may therefore become outdated, incomplete or inaccurate after collection or verification.

Unless expressly stated otherwise in a written agreement, BizProspex does not warrant that every item of information will always be complete, accurate, current or suitable for a particular purpose.

Data should be independently evaluated before being relied upon for material business, legal, financial, employment, compliance or other decisions.

BizProspex does not guarantee any particular sales, marketing, recruitment, investment, business development, compliance or other commercial outcome from the use of its services.

Customer Responsibilities

Customers are responsible for:

• Using information only for lawful purposes
• Complying with applicable privacy and data protection requirements
• Obtaining any consent or authorisation required for their intended use
• Complying with applicable marketing, communication and solicitation requirements
• Maintaining appropriate security over information received from BizProspex
• Preventing unauthorised access, disclosure or redistribution
• Reviewing information where the intended use requires additional verification

BizProspex is not responsible for a customer's unlawful or unauthorised use of information after delivery.

Intellectual Property

The BizProspex website, branding, content, software, methodologies, databases, compilations, documentation and other materials are owned by or licensed to BizProspex and are protected by applicable intellectual property laws.

Except for the limited rights expressly granted under these Terms or a separate written agreement, no ownership or intellectual property rights are transferred to you.

You may not reproduce, modify, distribute or commercially exploit BizProspex materials without appropriate authorisation.

Fees, Payments and Refunds

Prices, payment terms, delivery requirements and applicable service conditions are determined by the relevant product page, quotation, order, invoice or agreement.

Any refund, replacement, credit or cancellation rights will be governed by the terms applicable to the relevant product, order or written agreement.

Where a specific refund or replacement commitment is stated for a particular service, that commitment will apply to the applicable purchase.

Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and services are provided on an "as available" and "as is" basis.

BizProspex does not warrant that:

• The website or services will always be available or uninterrupted
• Every item of information will remain accurate or current
• The services will meet every customer's specific requirements
• The use of the services will produce a particular commercial result
• The website or services will be completely free from errors, interruptions or security risks

Nothing in these Terms excludes a warranty or legal right that cannot lawfully be excluded.

Limitation of Liability

To the maximum extent permitted by applicable law, BizProspex will not be liable for indirect, incidental, consequential, special or punitive losses, or for loss of profits, revenue, business opportunities, goodwill or anticipated savings arising from or related to the use of our website or services.

BizProspex's liability arising from or relating to its website or services will be limited to the maximum extent permitted by applicable law.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.

Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify and hold BizProspex and its applicable affiliates, officers, employees and representatives harmless from claims, losses, liabilities and reasonable expenses arising from your unlawful use of the services, violation of these Terms, or infringement of another party's rights.

Suspension and Termination

BizProspex may suspend or restrict access to its website or services where reasonably necessary to:

• Prevent misuse or unauthorised access
• Protect systems, customers or other users
• Investigate suspected fraud or security incidents
• Comply with legal or regulatory requirements
• Address a material breach of these Terms
• Manage unpaid or disputed accounts where applicable

Termination does not affect provisions that are intended to continue after termination, including applicable licence restrictions, intellectual property provisions, disclaimers, liability limitations and other obligations that by their nature should survive.

Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

BizProspex does not control those third parties and is not responsible for their content, availability, security or privacy practices. Your use of third-party services is governed by their applicable terms and policies.

Applicable Law and Disputes

These Terms are subject to applicable law.

Where a dispute arises concerning the use of our website or services, the parties should first attempt to resolve the matter in good faith.

Nothing in this section limits any rights or remedies that cannot be excluded under applicable law.

Changes to the Terms

BizProspex may update these Terms from time to time to reflect changes in our services, business practices or legal requirements.

When changes are made, we will update the "Last Updated" date above. Where required by law or contract, we will provide additional notice of material changes.

Scope of This Privacy Policy

This Privacy Policy explains how BizProspex collects, uses, processes, stores, discloses and protects information when you:

• Visit our websites
• Submit a form or enquiry
• Request information about our products or services
• Purchase or use our services
• Communicate with our teams
• Access customer services or accounts, where applicable
• Otherwise interact with BizProspex

This Policy does not apply to third-party websites or services that operate under their own privacy policies.

The information we process and the purposes for processing it may vary depending on the service, relationship and laws applicable to the relevant activity.

Information We Collect

Information You Provide

Depending on how you interact with us, you may provide:

• Name
• Business email address
• Business telephone number
• Company or organisation name
• Job title or professional role
• Business address
• Account or transaction information
• Information included in enquiries or communications
• Other information you voluntarily provide

Please avoid submitting sensitive personal information through website forms unless it is specifically requested and necessary.

Information Collected Automatically

When you visit our websites, we may automatically collect information such as:

• IP address
• Browser and device information
• Operating system
• Pages viewed
• Referring and exit pages
• Date and time of access
• Website interaction and usage information
• Cookies and similar technologies
• Information relating to website performance and security

Information Processed Through Our Services

BizProspex provides business intelligence and specialised data services. Depending on the applicable service, information processed may relate to:

• Businesses and organisations
• Business and professional roles
• Business contact information
• Industries and geographic markets
• Employment and hiring activity
• Events and trade show participation
• Technology and business technology usage
• Funding and investment activity
• Healthcare organisations and professionals
• Government procurement and contract activity
• Compliance, sanctions and screening-related information
• Other business and professional attributes relevant to a particular service

The specific information, fields, sources and processing methods may vary by service and jurisdiction.

Where information relates to an identifiable individual, we handle it in accordance with applicable privacy and data protection laws.

Sources of Information

Depending on the service, BizProspex may obtain information from:

• Information provided directly by customers, users or individuals
• Business enquiries and service interactions
• Publicly accessible business or professional sources
• Information made available by organisations or their representatives
• Business partners and service providers where legally permitted
• Research and verification processes
• Websites and digital services
• Other lawful sources permitted under applicable law

We do not represent that every service uses the same sources or processing methods.

How We Use Information

Depending on the circumstances and applicable law, we may use information to:

• Respond to enquiries and service requests
• Provide and administer products and services
• Process transactions
• Manage customer relationships
• Deliver requested datasets, reports or services
• Provide support
• Maintain website functionality and security
• Support data quality and verification processes
• Improve our products and user experience
• Analyse website and service usage
• Detect and prevent fraud, abuse and unauthorised activity
• Communicate about services and business updates
• Meet legal, regulatory and contractual obligations
• Protect our rights, systems, property and users
• Establish, exercise or defend legal claims
• Carry out other purposes disclosed when information is collected or otherwise permitted by law

Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, BizProspex may rely on:

• Consent
• Performance of a contract
• Legitimate interests
• Legal obligations
• Protection of vital interests, where applicable
• Other lawful grounds permitted by applicable law

The appropriate legal basis depends on the specific processing activity and jurisdiction.

Where processing is based on consent, you may withdraw consent where permitted by law. Withdrawal does not affect processing carried out before withdrawal.

Business and Professional Information

Our services may involve information relating to companies, organisations and professionals.

This may include professional information such as a person's name, business role, job title, company affiliation, business contact information or other professional information relevant to the applicable service.

We take reasonable measures appropriate to the relevant service to handle such information in accordance with applicable privacy and data protection requirements.

BizProspex as a Service Provider

Depending on the service and customer relationship, BizProspex may process information:

• For its own legitimate business and operational purposes; or
• On behalf of a customer in accordance with the customer's instructions.

Where BizProspex processes personal information on behalf of a customer, the customer may determine the purposes and means of processing and may have separate responsibilities under applicable privacy laws.

Where appropriate, BizProspex will support customers with applicable privacy obligations in accordance with relevant law and contractual arrangements.

Data Quality and Accuracy

We take reasonable measures appropriate to the relevant service to support the accuracy, relevance and quality of information processed through our services.

Information may change over time, and BizProspex cannot guarantee that every item will remain accurate or current.

If you believe information relating to you is inaccurate, incomplete or outdated, you may contact us and request correction where applicable.

How We Share Information

BizProspex does not disclose personal information indiscriminately.

We may share information where reasonably necessary for legitimate business purposes, service delivery or legal compliance.

Service Providers

We may use third-party providers for services such as:

• Website hosting
• Cloud infrastructure
• Payment processing
• Customer support
• Information security
• Communications
• Analytics
• Technical services
• Other business operations

These providers may process information on our behalf and are expected to maintain appropriate safeguards.

Customers

Where a customer purchases a service that includes information relating to identifiable individuals, applicable information may be provided to that customer as part of the requested service, subject to applicable law and the terms governing the service.

Legal and Regulatory Requirements

We may disclose information where reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from authorities
• Protect our rights or property
• Investigate suspected fraud or security incidents
• Protect our systems
• Protect the safety of individuals

Business Transactions

Information may be disclosed as part of a proposed or completed merger, acquisition, financing, restructuring, sale of assets or similar corporate transaction, subject to applicable law.

International Data Transfers

BizProspex operates across multiple markets and may process information in countries other than the country where it was collected.

Where personal information is transferred internationally, we take appropriate measures required by applicable privacy laws.

Depending on the circumstances, these may include contractual safeguards, recognised transfer mechanisms, adequacy decisions or other legally permitted safeguards.

Cookies and Similar Technologies

BizProspex may use cookies and similar technologies to:

• Operate and secure our websites
• Remember preferences
• Understand website usage
• Measure performance
• Improve functionality
• Support relevant communications and marketing where permitted

Where required by law, we will request consent before using non-essential cookies or similar technologies.

You can also manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or otherwise processed.

Retention may depend on:

• The type of information
• The purpose of processing
• The nature of the service
• Customer and contractual requirements
• Legal and regulatory obligations
• Dispute resolution
• Legal claims
• Security and fraud-prevention requirements

When information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable requirements.

Data Security

BizProspex maintains technical, organisational and operational safeguards designed to protect information against unauthorised access, disclosure, alteration, loss or destruction.

Our safeguards may include access controls, authentication measures, security monitoring, organisational procedures and other measures appropriate to the nature of the information and processing activity.

BizProspex maintains an ISO 27001-certified information security management framework.

However, no method of transmission or storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live and applicable law, you may have the right to:

• Request access to personal information
• Request correction of inaccurate or incomplete information
• Request deletion in certain circumstances
• Request restriction of processing
• Object to certain processing
• Withdraw consent where applicable
• Request portability of certain information
• Opt out of certain marketing communications
• Lodge a complaint with a relevant privacy or data protection authority

Additional rights may apply under laws such as the GDPR, UK GDPR, CCPA/CPRA, PIPEDA, LGPD, CASL and other applicable privacy legislation.

These rights are subject to applicable legal limitations and exceptions.

Privacy Requests

If you believe BizProspex maintains personal information about you that is inaccurate, incomplete, outdated or processed in a manner that does not comply with applicable law, you may contact us.

We may need to verify your identity before completing certain requests.

Where BizProspex processes information on behalf of a customer, we may refer your request to that organisation where appropriate.

California Privacy Rights

If you are a California resident, applicable California privacy laws may provide additional rights regarding your personal information.

Depending on the circumstances, these may include rights to know, access, delete, correct or opt out of certain activities covered by applicable law.

BizProspex does not discriminate against individuals for exercising privacy rights available to them under applicable law.

European Economic Area and United Kingdom Rights

If you are located in the European Economic Area or United Kingdom, applicable data protection laws may provide rights including access, rectification, erasure, restriction, objection, portability and withdrawal of consent where applicable.

You may also have the right to lodge a complaint with your local supervisory authority.

Marketing Communications

BizProspex may communicate with existing or prospective business customers about our products, services and business activities where permitted by applicable law.

You may opt out of promotional communications by following the unsubscribe instructions included in the communication or by contacting us.

Opting out does not prevent essential service-related, transactional, security or administrative communications.

Children's Privacy

Our websites and services are intended for business users and are not directed toward children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so we can review the matter.

Do Not Track and Privacy Signals

Some browsers provide signals or preferences relating to tracking and privacy.

The handling of such signals may depend on the technology involved and applicable law.

Where applicable law requires BizProspex to recognise a particular privacy signal, we will process that signal as required.

Third-Party Privacy Policies

Our websites may contain links to third-party websites, platforms or services.

BizProspex does not control their privacy practices. Their collection and use of information are governed by their own policies.

We encourage you to review the applicable privacy policy before providing personal information to a third party.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, we will update the "Last Updated" date above.

Where required by law, we will provide additional notice of material changes.

Contact Us

If you have questions about these Terms or Privacy Policy, wish to exercise a privacy right, or have concerns about our services or handling of personal information, please contact us.

When submitting a privacy request, please provide enough information for us to understand and process your request. We may request additional information where reasonably necessary to verify your identity.

Privacy Complaints

If you have a concern about our handling of personal information, we encourage you to contact us first so that we can review and address the matter.

Where applicable law provides you with the right to contact a data protection or privacy regulator, you may also submit a complaint directly to the relevant supervisory authority.