GUARANTEE

Quality Assurance & Pro-Rata Refund Policy

We are committed to delivering reliable, carefully reviewed data and addressing any qualifying data issues reported after delivery.

If the hard-bounce rate in a delivered dataset exceeds 2%, the issue must be reported to us within 7 days of delivery for review. We will examine the reported records, make the necessary corrections, and re-verify the affected data before providing the corrected records.

Our first remedy is correction and replacement of qualifying records. The affected records will be reviewed and re-verified up to two times before any further resolution is considered.

Soft bounces, temporary delivery failures, server-related responses, and contacts who have left their roles are excluded from this policy. Only qualifying hard-bounce errors identified within the 7-day reporting period are eligible for review.

If a qualifying issue remains unresolved after the applicable correction and re-verification process, a pro-rata refund may be considered for the affected records. Refunds do not apply to the full dataset where only a portion of records is affected.

Our approach is straightforward and focused on resolving genuine data issues through correction and re-verification first.

Please contact us to discuss your project and data requirements.

CUSTOMERS REVIEW